Subsivo

Privacy Policy for Subsivo Subscription Automation Inc.

 

Last Updated: October 29, 2025

 

1. Our Commitment to Your Privacy

 

Subsivo Subscription Automation Inc. (“Subsivo,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our users (“members,” “you,” “your”) in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Our Service is a private, invitation-only B2C (Business-to-Consumer) Software-as-a-Service (SaaS) platform (the “Service”). This policy applies to all personal information collected when you register for, access, or use our Service.

 

2. Information We Collect

 

We collect information that is necessary to provide and improve our Service.

  • Information You Provide to Us:

    • Registration Information: To create a secure account on our invitation-only platform, we collect your full name, email address, and a secure password.

    • Payment Information: When you subscribe to a paid plan, we collect payment information (such as a credit card number). This information is provided directly to our secure, third-party payment processor. Subsivo does not store your full credit card number on our servers.

    • Support Communications: When you contact our support team (e.g., via support@subsivo.com or through the secure portal), we collect your name, email address, and any information you provide in your support request.

  • Information We Collect Automatically:

    • Log and Usage Data: Like most software, our servers automatically log technical information when you access our Service, such as your IP address, browser type, operating system, and a record of your activity within the portal.

 

3. How We Use Your Information

 

We use your personal information for clear, specific purposes:

  • To Provide and Maintain the Service: To create your account, provide access to our software dashboard, and deliver technical support.

  • To Process Payments: To bill you for your subscription to our Service. All payments are B2C transactions for the software and support we provide.

  • To Communicate with You: To send you important service updates, security alerts, and support messages.

  • To Improve Our Service: To analyze usage data to understand how our members use the platform so we can improve its features and usability.

  • To Comply with Legal Obligations: To meet our legal, financial, and regulatory record-keeping requirements.

 

4. How We Share Your Information

 

We do not sell, rent, or trade your personal information. We only share information in the following limited circumstances:

  • With Third-Party Service Providers: We use trusted third-party companies to help us operate our Service, such as:

    • Payment Processors: To securely handle your subscription payments.

    • Cloud Hosting Providers: To host our platform and your data in a secure environment. These providers are given access to only the information necessary to perform their services and are bound by strict confidentiality agreements.

  • As Required by Law: We may disclose your information if required to do so by law, subpoena, or a valid legal request from a public authority.

  • To Enforce Our Rights: To protect the rights, property, or safety of Subsivo, our members, or the public, as required or permitted by law.

For absolute clarity: We are an independent, third-party support service. We do not share your personal information with any of the third-party subscription providers you may manage using our platform.

 

5. Data Security

 

We take the security of your data seriously. We implement administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption, access controls, and secure server infrastructure.

 

6. Data Retention

 

We retain your personal information only for as long as is necessary to provide the Service to you and to fulfill the purposes outlined in this policy. We will also retain information as required by our legal and financial record-keeping obligations.

 

7. Your Privacy Rights

 

In accordance with Canadian privacy law, you have the following rights:

  • Right to Access: You have the right to request access to the personal information we hold about you.

  • Right to Correction: You have the right to request the correction of inaccurate or incomplete information.

  • Right to Withdraw Consent: You may withdraw your consent to our collection and use of your information at any time, subject to legal or contractual restrictions. Please note that withdrawing consent may prevent us from providing you with the Service.

To exercise any of these rights, please contact our Privacy Officer.

 

8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, by email.

 

9. Contact Us

 

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Privacy Officer:

Privacy Officer Subsivo Subscription Automation Inc. 810 Wilson Avenue, Suite 510 North York, Ontario, Canada, M3K 1E5 Email: privacy@subsivo.com (We recommend you create this email alias)